Introduction
Icarus Home Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us for the purpose of providing you with home services. You consent to the practices described in this Privacy Policy by using our services and providing your information.
Information We Collect
Basic User Information:
When you visit our website or interact with our Facebook Instant Forms, we may collect the following basic user information:
- Name
- Email address
- Phone number
- Address
Service-Related Information:
We may collect additional information relevant to the home services you request, including but not limited to:
- Specific service requirements
- Budget preferences
- Preferred appointment times
- Property details
How We Use Your Information
We use the information we collect for the following purposes:
- Providing Home Services: We use your information to match you with appropriate service providers, schedule appointments, and deliver the requested home services.
- Communications: We may contact you via email, phone, or text to confirm appointments, provide service updates, and respond to inquiries.
- Improving Our Services: We analyze your information to enhance our services, customize your experience, and develop new features.
- Marketing: With your consent, we may use your contact information to send you promotional materials, special offers, or newsletters. You can opt out of these communications at any time.
- Legal and Regulatory Compliance: We may use your information as required by law or to protect our rights and interests.
Information Sharing
We may share your personal information with the following parties:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our home services. These providers are contractually obligated to safeguard your information and use it only for the purposes outlined in this Privacy Policy.
- Legal Requirements: We may disclose your information in response to legal requests, court orders, or when required by law to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Security
We implement reasonable security measures to protect your personal information. However, please be aware that no data transmission over the internet or storage system can guarantee 100% security. We cannot guarantee the security of your information, and you provide it at your own risk.
Your Choices
You have the following choices regarding your personal information:
- Access and Update: You may access, update, or correct your personal information by contacting us through the methods provided below.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically.
By using our services after changes are made, you agree to the updated Privacy Policy.
Contact Us
If you have questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at:
E-mail: sales@icarusservices.ca
Phone Numbers:
(647) 559-8771 – for Toronto and the GTA
(705) 999-8534 – for Northern Areas